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FREE LOCAL DELIVERY OVER £50 * FREE NATIONAL DELIVERY OVER £150

Shipping Policy

DELIVERY SERVICE

DESCRIPTION

CHARGE (PER ADDRESS)

Within 5 miles of BN1.

Wed-Fri delivery.

Free over £50.

Standard UK Delivery or under £50. 

Place your order online and get delivered to your home address within 3-5 working days.

 £8.95 or free over £150.00.

 

RETURNS

If you change your mind about some or all of your order, you may cancel your order up to and including 14 calendar days after the day on which you receive your order. All the bottles are unopened and intact and the wine is in its original packaging. Start the process by emailing us - hello@brightsidewines.co.uk 

If you wish to post your parcel back to us you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

REFUNDS

If you are unhappy with your order in anyway then please get in touch initially at hello@brightsidewines.co.uk.  We will review the issue and if we agree that you are entitled to a refund we will transfer back to your original payment card on the same day.

BREAKAGES

For local deliveries we will ensure that your wine is personally delivered intact. For wider deliveries our courier will not deliver broken bottles, wet boxes etc and will inform us before the delivery gets to you. Then we will sort, we promise!

 

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